Cancellation Policy

Full refund if you cancel more than 72 hours before pickup. A 25% cancellation fee applies inside 72 hours of pickup and a 50% fee inside 24 hours; no-shows are non-refundable.

Every tier is measured against the scheduled pickup time on your booking, in Eastern Time. The same policy applies whether you cancel from your trip page or by contacting us.

Refund schedule

The details

• More than 72 hours before your scheduled pickup: full refund of everything you paid.
• 24 to 72 hours before pickup: 75% refund (a 25% cancellation fee).
• Less than 24 hours before pickup: 50% refund (a 50% cancellation fee).
• No-shows and cancellations after the scheduled pickup time are non-refundable.
• If Drive865 cancels your trip for any reason before pickup, you receive a full refund.
• Refunds go back to your original payment method and typically appear within 5–10 business days. Any D865 Credits you redeemed are restored at the same percentage.
• Weather does not qualify for a refund, and no refund is issued for early returns or unused days.
• Need different dates instead? Contact us before cancelling — when the vehicle is available we can amend your trip rather than cancel it.

How to cancel

Open your trip from your dashboard and use the “Change of plans?” section. You'll see the exact refund amount before you confirm, and the refund is issued automatically. Booking requests that haven't been paid yet can be withdrawn at any time at no cost. If you'd rather talk to a person, reach us via the Contact page.

Where this policy applies

This policy covers bookings made directly with Drive865 and is incorporated into the rental agreement you sign at booking. Trips booked through Turo are governed by Turo's cancellation policy instead. See also our Terms of Service.