Terms of Service

1. Agreement to Terms

By accessing or using the Drive865 platform and services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Use of the Service

Drive865 provides a platform that connects vehicle owners (hosts) with renters (guests). You must use the service only for lawful purposes, in compliance with these terms and applicable laws. You are responsible for maintaining the confidentiality of your account and for all activity under your account.

3. Accounts and Eligibility

You must be at least the age of majority in your jurisdiction and hold a valid driver's license to book a vehicle. You agree to provide accurate and complete information when creating an account and to keep it updated.

4. Bookings and Payments

Bookings are subject to availability and our acceptance. You agree to pay all fees, taxes, and charges associated with your reservation as described at checkout. Payment terms are shown at checkout, and our Cancellation Policy is incorporated into the rental agreement you sign before paying.

5. Cancellations and Refunds

Full refund if you cancel more than 72 hours before pickup. A 25% cancellation fee applies inside 72 hours of pickup and a 50% fee inside 24 hours; no-shows are non-refundable. All windows are measured against the scheduled pickup time on your booking.

• More than 72 hours before your scheduled pickup: full refund of everything you paid.
• 24 to 72 hours before pickup: 75% refund (a 25% cancellation fee).
• Less than 24 hours before pickup: 50% refund (a 50% cancellation fee).
• No-shows and cancellations after the scheduled pickup time are non-refundable.
• If Drive865 cancels your trip for any reason before pickup, you receive a full refund.
• Refunds go back to your original payment method and typically appear within 5–10 business days. Any D865 Credits you redeemed are restored at the same percentage.
• Weather does not qualify for a refund, and no refund is issued for early returns or unused days.
• Need different dates instead? Contact us before cancelling — when the vehicle is available we can amend your trip rather than cancel it.

The full policy, including how to cancel, is posted at our Cancellation Policy page. Trips booked through Turo are governed by Turo's cancellation policy instead.

6. Conduct and Prohibited Uses

You may not use the service to harass others, violate any law, infringe intellectual property, transmit harmful code, or use vehicles in a manner inconsistent with the agreement or the host's rules. We reserve the right to suspend or terminate accounts that violate these terms.

7. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free access to the platform.

8. Limitation of Liability

To the maximum extent permitted by law, Drive865 and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data arising from your use of the service or any vehicle rental arranged through the platform.

9. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the updated terms and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised terms.

10. Contact

For questions about these Terms of Service, please contact us via the information on our Contact page.