The Fleet

Choose a car, enter your pickup and return dates and times, and submit a booking request online. We review each request before confirming the trip. Your trip page guides you through the remaining requirements, rental agreement, and payment. For a last-minute rental, send us your exact pickup and return times so we can check what will work.

Drivers must be at least 21 and have a valid driver's license and the required auto insurance. During booking, you'll create an account, verify your email and phone number, and provide your license, a selfie, and insurance information. Additional drivers must be approved in writing before driving the car.

For a direct rental, you must have valid auto liability, collision, and comprehensive insurance that covers you and the rental vehicle throughout the trip, unless a specific exception has been approved in writing. You'll provide your insurance information during booking. Check with your insurer that your policy covers the vehicle and rental; accepting an insurance card does not guarantee coverage. Your rental agreement explains your responsibilities.

We do not currently collect a separate security deposit or place a refundable security hold on your card. You pay the rental total shown at checkout. We accept major credit and debit cards. Additional charges, such as excess mileage, missing fuel, or damage, are governed by your rental agreement.

The included mileage and any excess-mileage rate are shown with your trip details. Review the mileage allowance for your selected car and rental period before booking. Any mileage option you select will be reflected in your trip price.

Pickup and return are contactless using a lockbox. Choose Maryville or McGhee Tyson Airport when requesting your trip, then follow the location and access instructions provided for your booking. You can leave your personal car at the Maryville pickup location during your rental. Airport delivery has no separate delivery charge. You'll pay the airport parking fee upon exit, typically no more than $13.

We don't offer one-way rentals at this time. Vehicles must be returned to the same location where they were picked up.

Our rentals are arranged online, with contactless lockbox pickup and return in Maryville or at McGhee Tyson Airport. Exact pickup details are shared after your booking is completed, and you can reach us through your trip if you need help.

Contact us through your trip to request a date change or extension. Changes need to be approved and reflected in your trip agreement. If you cancel at least 72 hours before pickup, you receive a 100% refund; 24 to less than 72 hours before pickup receives a 75% refund; less than 24 hours before pickup receives a 50% refund. Cancellations at or after the scheduled pickup time receive a 0% refund. Your trip page shows the refund before you confirm cancellation.